Home › Contact Us
📬 Get in Touch

We're Here to Help You

Got a question, need support, or want to partner with us? Our team in Kigali responds within 24 hours — usually much faster.

⏱️ Response time: Under 24 hours 🕐 Hours: Mon–Sat, 7AM–9PM CAT 🌍 Serving: Rwanda & East Africa
📍

Our Office

35a KG 37 Avenue
Kigali, Rwanda

📧

Email Us

support@defixerhub.rw

📞

Call Us

+250 799 535 235

💬

WhatsApp

Chat on WhatsApp →

🕐

Support Hours

Monday – Saturday
7:00 AM – 9:00 PM CAT

🌐

Follow Us

Send Us a Message

Fill in the form and a member of our team will get back to you shortly.

✅ Message sent! We'll respond within 24 hours. Thank you for reaching out.
🏢 Defixerhub HQ 35a KG 37 Avenue
Kigali, Rwanda Open in Maps →
ℹ️
Need escrow or payment support specifically? Email escrow@defixerhub.rw for faster routing.
💼
Are you an artisan wanting to join? Visit our Download page to register when the app launches.

Quick Answers

Here are some of our most frequently asked questions.

🔒 How does escrow protect me?
Your payment is only released to the artisan after you confirm the job is completed to your satisfaction.
Learn how it works →
👷 How do I hire an artisan?
Post your job with a photo, receive quotes from verified artisans, negotiate the price, and pay securely.
See the process →
📱 Is the app free to download?
Yes! The Defixerhub app is free for both customers and artisans. We charge no upfront fees during our launch phase.
Get notified at launch →